Kusuma Agroniaga Sdn. Bhd.
Last Updated: 9 October 2026
Kusuma Agroniaga Sdn. Bhd. is committed to providing quality products and reliable customer service.
### 1. Order Cancellation
Customers who wish to cancel an order must contact us as soon as possible.
Cancellation requests may be accepted if the order has not been processed, prepared for dispatch or handed over to the delivery provider. Orders that have already been dispatched may not be eligible for cancellation.
### 2. Returns and Product Issues
Due to the food nature of our products, returns are assessed on a case-by-case basis.
Customers should contact us if they receive products that are damaged, defective, incorrect or otherwise inconsistent with their confirmed order.
Customers may be asked to provide their order details, photographs of the affected products and relevant supporting information.
Please notify us as soon as possible after receiving the products so that we can investigate and determine an appropriate resolution.
### 3. Refund Eligibility
Depending on the circumstances and applicable law, an approved resolution may include a replacement, refund or other appropriate remedy.
Refunds will be assessed based on the order details, payment records and the nature of the complaint. This policy does not limit any rights that customers may have under applicable consumer protection laws.
### 4. Refund Processing Time
Once a refund has been approved, Kusuma will initiate the refund within *7 working days*.
The time taken for the refunded amount to appear in the customer’s account may depend on the bank or payment service provider. Additional processing time may therefore be required.
### 5. Non-Refundable Circumstances
Refunds may not be granted for a change of mind or circumstances where the order has been correctly fulfilled, except where required by applicable law or otherwise approved by Kusuma.
### 6. How to Request a Cancellation, Return or Refund
Please contact us with the following information:
* Customer name.
* Order number or transaction reference.
* Description of the issue.
* Supporting photographs, where applicable.
Contact Details:
Kusuma Agroniaga Sdn. Bhd.
Email: info@kusuma.com.my
Website: https://www.kusuma.com.my
We will review each request and communicate the outcome to the customer.