Kusuma Agroniaga Sdn. Bhd.
Last Updated: 9 October 2026
Kusuma Agroniaga Sdn. Bhd. aims to fulfil customer orders efficiently and ensure that products are handled appropriately during delivery.
### 1. Order Processing
Orders will be processed after payment has been successfully received and verified, subject to product availability and order confirmation.
### 2. Estimated Delivery Time
The estimated delivery timeframe is *3–5 working days* from order confirmation for locations and orders covered by our standard delivery arrangements.
This timeframe is an estimate and may vary depending on the delivery location, product availability, order volume, public holidays or circumstances beyond our reasonable control.
If a delivery is expected to be significantly delayed, customers will be informed where reasonably practicable.
### 3. Delivery Charges
Applicable delivery charges, if any, will be communicated or displayed to customers before payment or order confirmation.
### 4. Delivery Information
Customers must provide accurate and complete delivery details, including the recipient’s name, contact number and delivery address.
Kusuma shall not be responsible for delivery delays arising from incorrect or incomplete information supplied by customers, subject to applicable law.
### 5. Perishable Food Products
Customers are advised to ensure that someone is available to receive the delivery.
Upon receipt, customers should inspect the products and follow the storage instructions provided on the product packaging. Products requiring refrigeration should be stored appropriately and promptly.
### 6. Damaged, Incorrect or Missing Items
Customers should contact us as soon as possible if their order arrives damaged, contains incorrect items or is incomplete.
Please provide the order number and supporting photographs, where applicable, so that we can investigate and determine an appropriate resolution.
### 7. Delivery Delays
Delivery may be affected by weather conditions, courier disruptions, public holidays or other circumstances beyond our reasonable control. We will endeavour to assist customers in resolving delivery-related issues.
### 8. Contact Us
For delivery enquiries, please contact:
Kusuma Agroniaga Sdn. Bhd.
Email: info@kusuma.com.my
Website: https://www.kusuma.com.my